Location: Toronto - or -  Ottawa, Ontario (Hybrid: 2 days in-office, 3 days remote)
Job Type: Full-Time (contract available)
Base Salary: 80-120k

At Vaultie, We’re at the forefront of digital trust. We help our law firms, banks, and governments build trust with their clients by linking their real-world attributes to digital credentials and integrating them into verifiable documents. We work with cutting-edge technologies like biometrics, ID verification, and encryption to empower customers to create universally trusted documents and credentials. Our documents can be verified anywhere in the world by anyone our clients choose, all while maintaining industry-leading privacy standards. We are a small but growing team that thrives on collaboration and innovation. We can verify more than 14,000 types of ID from more than 195 countries.

We’re expanding our work with government partners and are seeking a Public Sector Account Manager to oversee key government initiatives, ensuring strong communication, smooth delivery, and exceptional client experience.

In this role, you will act as the main liaison between Vaultie and our government partners for major projects. You will coordinate daily check-ins, track progress, and translate government requirements into actionable tasks for our internal team.

You will also be responsible for maintaining clear communication, managing expectations, and ensuring all deliverables align with our contractual obligations and operational goals. You will work closely with team members across product, engineering, and operations to keep projects on track and clients informed.

Reporting to the Public Sector Lead, You will play a critical role in strengthening our government relationships and expanding Vaultie's impact in the public sector.

• Act as the primary point of contact for government clients on assigned projects.

• Lead daily or regular check-ins to provide status updates and track deliverables.

• Translate government requirements into actionable tasks for internal teams.

• Coordinate with internal stakeholders across engineering, product, and operations.

• Manage project timelines, risks, and dependencies.

• Prepare progress reports, documentation, and presentations for client meetings.

• Maintain clear, professional communication between Vaultie and government partners.

• Identify opportunities to improve processes, reporting, and collaboration.

• 5+ years in project management, account management, or government relations.

• Strong understanding of client relationship management and communication practices.

• Experience working with government or public sector organizations.

• Excellent organizational skills and attention to detail.

• Strong verbal and written communication abilities.

• Familiarity with project tracking tools (e.g., Asana, Notion, Jira) and CRM systems like HubSpot.

• Background in technology, SaaS, or digital identity projects.

• Experience working within compliance-driven or regulated environments.

• PMP, CAPM, or other project management certification.

• Strong sense of accountability and ownership.

• Excellent problem-solving and conflict-resolution skills.

• Collaborative and adaptable — able to work cross-functionally.

• Professional, empathetic, and confident in communication with clients and teams.

• Be part of a small, innovative, and collaborative team building real-world digital trust systems.

• Work on cutting-edge technology used by lawyers, institutions, and the government.

• Enjoy a flexible hybrid environment, supportive peers, and plenty of room for growth.

Vaultie is committed to providing an inclusive, accessible recruitment experience in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations at any stage of the hiring process, please let us know, and we will work with you to meet your needs.

Vaultie is committed to building a workplace that reflects our core value of trust, both in the technology we create and in the team behind it. We believe diverse perspectives make our solutions stronger and our culture more innovative. We provide equal employment opportunities to all individuals and make hiring decisions based on qualifications and alignment with our roles. We do not discriminate based on race, colour, religion, sex (including pregnancy or parental status), gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, disability, genetic information, veteran status, marital status, or any other aspect of one’s identity.